About Ideal Boilers
We’re more than just your average boiler company. We strive to keep our installers at the heart of everything we do. From in depth product information and on-site training to Installer Connect rewards and business support, we can ensure you’ll get more from Ideal.
Within our call centreAll customer calls will be answered by trained members of staff who will take ownership of the call. Trained staff will assist with enquiries or help diagnose and resolve faults over the telephone. If a resolution is not reached over the phone, an engineer visit will be arranged.
Our engineersAll Ideal Boilers’ engineers are trained to the highest possible standard, including being Gas Safe Registered.
Engineer visitsIn the event of an engineer being required, we endeavour to make all visits within one day of receiving a call for boilers and three working days for solar products. On the day of the scheduled visit, the appointed engineer will telephone between 8am and 9am to confirm the time of their arrival.
Total peace of mindDuring the engineer's visit, the engineer will fully explain any actions taken and in the event of any further work that needs to be done, the team will keep you fully informed throughout. All letters and emails will be replied to within five working days. Your opinion is important to us, so from time to time, we may contact you to gain feedback on the service you received from Ideal Boilers.