Boiler Controls

This indicates that your Halo thermostat has lost connection with the smart interface. Ensure the smart interface has power and that the distance and location advice in the user guide has been followed.

If problems persist, please call our customer services team on 01482 498660

Your Halo will come with a pre-set schedule. To alter this go into the Timed Heating Schedules section in the menu. For more information on how to alter a schedule either refer to the user guide that came with the Halo and is also available online at idealheating.ie.

If you have the Halo Combi Wi-Fi control you can alter the schedules in the Ideal Halo app.

On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds.

For the newer range of Ideal boilers, such as Logic IE and Vogue MAX IE ranges, this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display.

If you’re still having problems with resetting your boiler then please take a read of the user guide for your specific appliance or call our Technical Support team on 01482 498660.

On the PRT3 the reset button on both the transceiver unit in the front of the boiler and the one on the programmable room thermostat itself should be held in for 5 seconds and the unit left next to the boiler for 15 minutes to pair. On the new touch programmer this should happen automatically but can take up to 15 minutes also.

Any of our own control units such as the PRT3 or the Touch programmer will mirror the boilers warranty if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.

Our Touch programmers come with a 12 month warranty as standard however when installed at the same time as the boiler, the Touch can have up to 5 years.

No, the Touch Combi RF is compatible with the below ranges of boiler:

• Logic MAX Combi

• Vogue MAX Combi

• Logic C

• Logic+ C

• Vogue C Gen 2

• Logic

• Logic+

• Vogue

Please see the trouble shooting guide in the Touch Combi RF User Guide. For further assistance please contact our customer service team on 01482 498663

This feature provides for greater comfort and economy of operation. The boiler will be switched on earlier than the programmed heating on time. This provides for the for the room temperature to be achieved at the programmed heating on time, rather than some time afterwards. The boiler will automatically only use the minimum energy required in order to achieve the desired room temperature.

Your Ideal boiler and Touch Control both have frost protection technology. However, if you have any concerns over sections of your central heating system (this could be that you have pipes running through a garage for example) the best thing to do is to consult and installer ref fitting a pipe thermostat, this should ensure that pipe temperatures remain above freezing in most conditions.

No, the Touch Heat/System is compatible with the below ranges of boiler;

• Logic MAX Heat

• Logic MAX System

• Vogue MAX System

• Logic Heat H

• Logic+ Heat H

• Logic System S

• Logic+ System S

• Vogue System S Gen 2

• Logic Heat

• Logic+ Heat

• Vogue System

No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.

To connect your Halo, you need to have the Ideal Halo App installed.

If your Halo is connected via the mobile app, automatic updates will be transmitted to your unit. Only the Wi-Fi version of the Halo, comes with this functionality as standard.

‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.