ALL FAQs
- Where can I find out about updates to the Touch Connect App?
- Will I still receive push notifications if I log out of my app?
- What can I do if Touch Connect isn’t working?
- What is IFTTT?
- What happens if more than one device is using the Touch Connect App?
- What can I do if I forget my Touch Connect password?
- What will trigger an alert?
- What is an alert?
- What do the colours of the LED mean on the Touch Connect gateway?
- What do the LEDs mean on the Touch Connect Boiler Transceiver?
- What does it mean if it shows a Zone 1 fault on my Touch Connect thermostat?
- Is my Touch Connect compatible with all type of Ideal boiler?
- Is my Touch Connect compatible with non-ideal boilers?
- What do the background colours refer to on the Touch Connect App?
- Is my Touch connect compatible with IFTTT?
- Is there a Touch Connect Windows App?
- My time is an hour out?
- I’ve updated my Touch Connect app to the latest version, what happens to my previous settings and schedules?
- I’ve moved into a house that has a Touch Connect installed, what should I do?
- How much does it cost to use the Touch Connect App?
- How much data does a push notification use?
- I’ve forgotten my Touch Connect username, what should I do?
- I haven’t received a notification; how do I know my alerts are working?
- How long does it take for changes made through the Touch Connect app to reach my boiler?
- How do I view or change my heating schedules on the Touch Connect thermostat?
- How do I turn my heating off on the Touch Connect thermostat?
- How do I connect my Touch Connect Gateway to my router?
- How do I enable alerts and push notifications for Touch Connect?
- How do I setup up Holiday Mode in the Touch Connect App?
- How do I turn my central heating system off?
- Can I use text control (SMS) to control Touch Connect?
- How do I add extra users to my Touch Connect account?
- How do I change my Touch Connect password?
- Does the Touch Connect have Geolocation features?
- How do I boost my heating on the Touch Connect thermostat?
- How do I change the temperature of my heating on the Touch Connect thermostat?
- Can I connect Touch Connect to Amazon Alexa?
- Can I access Touch Connect through a web browser?
- How do I configure night setback (NSB)?
- How many schedule periods can I add to my Touch Connect?
- How do I turn my hot water off on the Touch Heat/System thermostat?
- How do I turn my heating off on the Touch Heat/System thermostat?
- How do I view or change my heating schedules on the Touch Heat/System thermostat?
- How many schedule periods can I add to my Touch Heat/System RF?
- I’ve moved into a house that has a Touch Heat/System installed, what should I do?
- What can I do if Touch Heat/System isn’t working?
- What do the LEDs mean on the Touch Heat/System Relay Transceiver?
- Is my Touch Heat/System compatible with non-Ideal boilers?
- Is my Touch Heat/System compatible with all type of Ideal boiler?
- Is my Touch Combi RF compatible with non-Ideal boilers?
- How do I ensure my pipes don’t freeze in the cold weather when I am away?
- What does it mean if it shows a Zone 1 fault on my Touch Control?
- What is frost protection?
- How do I turn my heating off on the Touch Combi RF thermostat?
- What is optimisation mode?
- How do I view or change my heating schedules on the Touch Combi RF thermostat?
- How do I boost or change my heating on the Touch Control?
- How do I configure night setback (NSB)?
- How do I contact Ideal technical support?
- How many schedule periods can I add to my Touch Combi RF?
- How do I add a schedule to my Touch Combi RF?
- What can I do if Touch Combi RF isn’t working?
- What do the LEDs mean on the Touch Combi RF Boiler Transceiver?
- Is my Touch Combi RF compatible with all type of Ideal boiler?
- What are your opening hours?
- How can I contact you?
- How do I identify the make of my programmer?
- What warranty does my programmer have?
- Does my manufactures warranty cover all controls?
- How do I set my timer up?
- What controls are compatible with my boiler?
- How do I re-set my boiler controls after changing the batteries?
- What does fault code FA flashing on a Logic Combi 35 mean?
- What is the difference between a standard Logic and a Logic+?
- Which boiler is the equivalent to the one I have?
- How do I get a new installation/user manual?
- My boiler display is blank, what does this mean?
- My boiler shows 'C' and the burner light is flashing what does this mean?
- What is a condensing boiler?
- What are differences between a Combi, System and Heat boiler?
- What is 'Pluming'?
- Why does my boiler lose pressure?
- What does pre heat mean?
- What does it mean when the '0' is displayed on the boiler screen?
- What does it mean when 'D' is displayed on the boiler screen?
- What does it mean when the 'C' is displayed on the boiler screen?
- How do I find out how old my boiler is?
- How do I re-set my boiler controls after changing the batteries?
- Where do I find my serial number?
- Does someone need to be in the property to let the engineer in if the boiler is in the garage?
- Should my service sheet be filled in by the engineer after each service visit?
- What does L5 mean?
- How do I reset to remove my service message?
- How often do I need to service my boiler?
- Why can't I get hot water ?
- Can I extend my manufacturers warranty?
- What is covered under my manufacturers warranty?
- What options are available to me if my boiler is out of warranty?
- Does my boiler warranty cover my system?
- How do I register my boiler for warranty?