+35319617700
Boiler Controls
- What will trigger an alert?
Internet or server outage
Boiler Faults
Failed Commands (Central Heating ON/Off)
- What can I do if I forget my Touch Connect password?
Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.
- What happens if more than one device is using the Touch Connect App?
The System will respond to the last command sent.
- What can I do if Touch Connect isn't working?
Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.
- Will I still receive push notifications if I log out of my app?
No, to receive push notifications you need to be logged in to the app.
- Where can I find out about updates to the Touch Connect App?
Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.