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    Product Literature

    We have a full range of product literature available for our past and present boiler ranges.

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    Installer Training

    We believe in providing first class training.

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Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round.

We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
Sunday:
08:00 – 12:00

Frequently asked questions

Questions

  • Does my manufactures warranty cover all controls?
  • How do I set my timer up?
  • What controls are compatible with my boiler?
  • How do I re-set my boiler controls after changing the batteries?
  • What does fault code FA flashing on a Logic Combi 35 mean?

    • See all FAQs