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    Product Literature

    You can access and download brochures here, or find the user guide and manual for your Ideal boiler.

    View Product Literature
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    Register Warranty

    We believe in delivering market leading warranties. Register yours here today!

    Register Your Warranty
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    A variety of FAQs to help with any questions you may have.

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Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round.

We believe in quality service 364 days a year. Your call will be answered by our highly trained members of staff & if your query cannot be resolved over the phone, we aim to get an engineer to your property the same or next day.

Contact details:

Customer Service: 01482 498660
Technical Help:
01482 498663

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00
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    Our Engineers

    We believe in high quality service all year round - we endeavour to get an engineer to your home the same day of your call, or the following day.

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    Your Engineer Visit

    We believe in dedicated technical support - Our target is to ensure over 97% of visits are completed on the day.

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    Total Peace of Mind

    We believe in industry leading customer service.

How to buy

Only fully trained and approved professional installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

Find an installer

How To Buy Hero Boiler