FAQs & Help

The unit has been put into identify mode. A short press on the pair button will stop the identify function. You will also see the flashing Zigbee light go solid.

If when turning the dial, nothing shows on the screen. Ensure all 4 batteries are inserted correctly. It may be worth changing the batteries to check.

To release the back from the Halo device, grab the top and bottom of the unit and gently pull the Halo away from the rear housing or desk stand, this will reveal the location of the 4 x AA batteries in the device. Replace with 4 x AA Alkaline batteries, ensuring the correct battery orientation.

Once changed, position the Halo back onto the desk stand or wall mount. The Halo will go through a short synchronisation process while it reconnects with your Halo smart interface. The Halo will then return to the home screen.

On the smart interface, press and hold both the override and pair buttons for 15 seconds until the Zigbee LED goes orange. This will reset both the Smart interface and the Halo control back to factory settings. 

This indicates that your smart interface has lost connection to your Home Wi-Fi. Ensure your home Wi-Fi is active and the distance and location advice in the user guide has been followed.

If problems persist, please call our customer services team on 01482 498660.

This indicates that your smart interface has lost connection to the cloud services. Ensure your home Wi-Fi is active and the distance and location advice in the user guide has been followed.

If problems persist, please call our customer services team on 01482 498660.

The unit has been put into identify mode. A short press on the pair button will stop the identify function. You will also see the flashing Zigbee light go solid.

‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.

Most programmers will either have their make or model on the front or on a drop-down panel.

Using your Alexa app, Download and link the Ideal Halo skill to your account. This will enable you to control your Halo device via Alexa.

The Halo can be wall mounted or placed on the desk stand included.

Put simply, it's a term to describe a boiler making a noise it shouldn't. Your boiler should be seen and not heard. Amongst other tunes – boilers transcend genres – the noise can often sound like a boiling kettle, hence the term 'kettling'.

We offer a range of options to extend the warranty on your Ideal boiler. To discuss the options and decide upon the right choice for you please contact our Customer Services department on 01482 498660.

To set holiday mode, when your Halo is temporarily set to OFF for a pre-determined period of time. On the day you are due to leave press the left button to enter the menu, enter holiday mode and select how many days you would like holiday mode to last. Push the dial to confirm.

If you have the Halo Combi Wi-Fi control you can also set holiday mode remotely in the Halo app, simply go to the menu and select holiday mode and follow the guidance on the screen.

To wake up the screen, press either button or turn the control dial.