FAQs & Help

Any manufacturing issues within the appliance itself that have originated from the system. For full information on our manufacturer’s warranty please visit the terms and conditions on our website.

In the event that your boiler is out of warranty and requires a service or repair, we provide a range of protection plans to best suit you. For more information contact our Customer Service department free on +35319617700.

No, the manufacturer’s warranty only covers manufacturing issues with the appliance. If there are any problems with your system, such as radiators or pipework, you should contact the installer who fitted the boiler system. Alternatively, you can arrange system cover to run alongside your warranty. We offer this, as well as other protection plans. To find out more contact our Customer Service Department on +35319617700.

To qualify for the full guarantee the boiler must be registered within 30 days of installation. Should this condition not be met, the period of guarantee will be reduced to 12 months from the date of installation.

Combi boilers are designed to offer a rise in temperature depending on the flow rate passing through the boiler. As more hot water outlets are used, both the flow and temperature will be shared between the channels.

In Winter, your condensate pipe may freeze and become blocked. This can easily be fixed by using a hot water bottle or pouring warm water over the pipe itself. For more information on this check out our ‘How to’ video on YouTube. If the weather is milder, it may be worth checking where the condense pipe terminates for blockages such as leaves. Usually, a gurgling noise can be heard from the boiler during attempted ignition when the condensate is blocked.

A blank display is an indication that there is no power to the boiler. Alternatively, a component within the boiler may have failed and a callout is required, please contact our Customer Service department on +35319617700.

Often, with a newly filled system, there can be air in the water used. Over time this is released into the system causing a pressure drop. Another cause of pressure loss could be not having enough expansion in the system. There could also be a slight leak within the system which may not be noticeable without detailed checking. Finally, it could be due to a component failure within the boiler. If the system requires topping up frequently it needs to be checked by a professional to find the source of the pressure loss.

When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on +35319617700.

If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own.

Combi Boilers: On an Ideal Combi boiler you should firstly check that the hot water temperature is turned up on the front. From here, you should check that the isolation valve underneath the boiler on the cold mains pipe is vertical/open. If this still doesn’t solve your problem it is likely there is an issue within the appliance.

Heat only & System Boilers: On either a Heat only boiler or a System boiler, if the central heating works and the hot water does not then this is likely a system problem; possibly a zone valve not operating. If neither of these methods solves your problem, then please call our Technical Support team on +35319617700.

When your boiler displays a ‘C’ on the boiler screen and the burner light is also flashing, this means your boiler has reached the programmed temperature.

If your house has not met the set temperature and your boiler is showing this, it could be caused by a circulation problem in the system. For more information regarding this you can contact our Customer Service team on +35319617700.

1. Turn off your gas at the meter or yellow lever attached to your gas meter.

2. If you have LPG turn off the valves on your tank.

3. DO NOT use NAKED flames.

4. DO NOT use ANY electrical sockets or switches.

5. Open all doors and windows.

6. Call Gas Networks Ireland’s 24-hour emergency line on 1800 20 50 50.

7. If you have an LPG, contact your supplier.

If you can smell gas or think there is a gas leak in your property you need to act straight away. First, turn the gas off at the meter if you can safely do so (it’s normally found under the stairs or outside your home).

Open all windows and doors to the property and if you have children or pets, evacuate them from the house. This is because carbon monoxide is heavier than air, so if there is a leak they will breathe in more of the gas because its lower to the ground.

Do not use anything that has a source of ignition, and do not smoke or use anything that can produce a naked flame. Leave any electronics as they are — don’t switch anything on or off.

As soon as you have the chance, call the emergency gas service on 1800 20 50 50. They will arrange for someone to visit your property within three hours to make the area safe. If an engineer has attended to work on your gas appliance within the past seven days, please make the business responsible for the work aware of this.

Gas leaks can happen to any poorly maintained appliance, such as a gas cooker, gas fire or boiler. This highlights the importance of having your appliances serviced at least once a year.

We recommend having a carbon monoxide alarm fitted as an early warning sign in case you experience a leak. Have a good read through of the manufacturer’s instructions and British Standards for the most appropriate place to store your alarm.

A fan post purge occurs when the fan continues to run after the boiler has been in operation. This is done to help cool the unit down and it is a normal function within the appliance.

• Reset the boiler.

• If this does not fix the problem, contact us on +35319617700, quoting Error Code F2 as this will require a visit from an engineer.

• Reset the boiler.

• If this does not fix the problem, contact us on +35319617700, quoting Error Code F0 as this will require a visit from an engineer.