FAQs & Help

Our Touch programmers come with a 12 month warranty as standard however when installed at the same time as the boiler, the Touch can have up to 5 years.

No, the Touch Combi RF is compatible with the below ranges of boiler:

• Logic MAX Combi

• Vogue MAX Combi

• Logic C

• Logic+ C

• Vogue C Gen 2

• Logic

• Logic+

• Vogue

Please see the trouble shooting guide in the Touch Combi RF User Guide. For further assistance please contact our customer service team on 01482 498663

The Ideal Technical Support telephone number is 01482 498663.

This feature provides for greater comfort and economy of operation. The boiler will be switched on earlier than the programmed heating on time. This provides for the for the room temperature to be achieved at the programmed heating on time, rather than some time afterwards. The boiler will automatically only use the minimum energy required in order to achieve the desired room temperature.

Your Ideal boiler and Touch Control both have frost protection technology. However, if you have any concerns over sections of your central heating system (this could be that you have pipes running through a garage for example) the best thing to do is to consult and installer ref fitting a pipe thermostat, this should ensure that pipe temperatures remain above freezing in most conditions.

Currently no, however we are continually developing Touch Connect and plan to integrate with other connected devices in the devices in the very near future.

Currently no, however we are continually developing Touch Connect and the Touch Connect app to keep up with your everyday life.

Check your notification settings by going to Menu – Settings – Notification Settings – select required toggle switch.

Push notification only requires a small amount of data, 4kb at a maximum.

Grey – Touch is either set to ‘off’ or is not in a timed on period

Blue – Touch is ‘on’ and the set point is below 19°C.

Yellow – Touch is ‘on’ and the set point is between19° - 24.5°C.

Red – Touch is ‘on’ and the set point is above 25°C.

Currently no, however we are continually developing Touch Connect and plan to integrate with other apps in the very near future.

If This Then That (IFTTT) is a web-based service that allows users to create chains of simple conditional statements called applets. An applet is triggered by changes that occur within another web application such as Facebook, Instagram, Pinterest, Gmail etc.

This means there is an issue with the flow and return pipes are reversed. Although this is usually not the case on a Combi boiler, If this occurs please check all isolation valves underneath the boiler are in the open position, all radiator valves are turned on full and the bypass is free flowing to see if this rectifies the issue, If it does it may be worth calling the installer of the boiler to take a look.

No, the Touch Heat/System is compatible with the below ranges of boiler;

• Logic MAX Heat

• Logic MAX System

• Vogue MAX System

• Logic Heat H

• Logic+ Heat H

• Logic System S

• Logic+ System S

• Vogue System S Gen 2

• Logic Heat

• Logic+ Heat

• Vogue System