FAQs & Help

Ensure that all radiator valves are open. Check that the water pressure to the boiler is at 1 to 1.5 BAR. Reset the boiler. If this does not fix the problem, please contact us on +35319617700.

Heat pumps are set to grow in popularity, with the Irish government's ambitious target within CAP24 is to achieve a Building Energy Rating (BER) of B2 or higher for 500,000 residential retrofits by 2030, and to install 400,000 heat pumps by that same date.

This means homes with heat pumps already installed will be highly appealing to buyers.

The Logic Air is a fantastic choice of heat pump for your New Build home. As a Quiet Mark Approved device, it won’t be a disturbance within your home or to your neighbours. Plus, it’s high efficiency will cut back on electricity use.

Buy a Logic Air Heat Pump for your New Build today.

Heat pumps are a great option for Social Housing. They offer efficient heating, lower energy bills, and reduced carbon emissions, making them an ideal choice for both tenants and landlords.

Heat pumps are considered to be an environmentally friendly heating solution. This is due to them absorbing heat from renewable energy sources such as air, ground, or water, and being powered by electricity, which itself can be provided by renewable power sources.

This means they reduce reliance on fossil fuels and lowering carbon emissions associated with heating Social Housing properties.

Our state-of-the-art Training Centres of Excellence offer a range of comprehensive installer courses, which can be customised for individual installations and servicing companies. We offer training from our Hull and Leeds training centres, as well as an abundance of pop-up training centres across the UK.

Here at Ideal Heating we offer a wide range of courses covering both our domestic and commercial heating product ranges. We have also been expanding our range of courses for installers including heat pump and heat interface unit qualifications and product training, which are seeing a growing demand as increasing numbers of customers are keen to implement greener alternatives within their properties.

• Reset the boiler

• If this does not fix the problem, contact us on +35319617700, quoting Error Code C0 as this will require a visit from an engineer.

When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler. Why not browse our boiler help guides or call our Technical Support team on +35319617700.

Any manufacturing issues within the appliance itself that have originated from the system. For full information on our manufacturers warranty please visit the terms and conditions on our website.

On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds.

For the newer range of Ideal boilers, such as Logic IE and Vogue MAX IE ranges, this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display.

If you’re still having problems with resetting your boiler then please take a read of the user guide for your specific appliance or call our Technical Support team on 01482 498660.

On the PRT3 the reset button on both the transceiver unit in the front of the boiler and the one on the programmable room thermostat itself should be held in for 5 seconds and the unit left next to the boiler for 15 minutes to pair. On the new touch programmer this should happen automatically but can take up to 15 minutes also.

“0” informs you that the boiler is in standby and not receiving a demand from either the hot water, or central heating.

This means the boiler has reached the programmed temperature. If the house has not met the set temperature and the boiler is showing this it could be caused by a circulation problem in the system. For more information regarding this you can contact our customer services team on 01482 498660.

These are available to download in the form of a PDF file from our website free of charge. These can be found here.

Any of our own control units such as the PRT3 or the Touch programmer will mirror the boilers warranty if they are purchased and installed at the same time. Unfortunately, any other manufacturers control units would not be covered by us.