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FAQs

Information & frequently asked questions on our boilers, parts & controls.

General Enquiries

  • How do I contact Ideal technical support?
  • What are your opening hours?
  • How can I contact you?
  • How do I identify the make of my programmer?
  • What is 'Pluming'?
  • Where do I find my serial number?
  • Does someone need to be in the property to let the engineer in if the boiler is in the garage?
  • Should my service sheet be filled in by the engineer after each service visit?
  • How often do I need to service my boiler?

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